NPS calculator (Net Promoter Score)
Enter how many survey responses fell into each group to get your Net Promoter Score.
Try it with your numbers
Net Promoter Score
45
- Responses
- 100
- Promoters
- 60%
- Detractors
- 15%
NPS ranges from −100 (everyone a detractor) to +100 (everyone a promoter). Passives count in the total but not in the score.
How it's calculated
- Responses = Promoters (9–10) + Passives (7–8) + Detractors (0–6)
- Promoters = Promoters (9–10) ÷ Responses × 100
- Detractors = Detractors (0–6) ÷ Responses × 100
- Net Promoter Score = Promoters − Detractors
Explained in
- NPS (Net Promoter Score): Net Promoter Score (NPS) is a loyalty metric from one question, how likely you are to recommend a product, scored as the percent promoters minus percent detractors.